Refund Policy

Final Sale; No Refunds on Services
All service sales are final. To the fullest extent permitted under applicable New Jersey law, Southern Oil-burner Service (“Company”), does not provide refunds for completed services, including diagnostic, maintenance, and repair labor.

Nature of Services
By engaging the Company, you acknowledge and agree that HVAC and heating services involve the provision of labor and the installation of parts that cannot be returned once performed or parts installed. Accordingly, charges for labor are non-refundable once the service has been completed.

Workmanship Guarantee
The Company warrants that services will be performed in a professional and workmanlike manner consistent with industry standards and subject to the Company’s standard terms and conditions, including its “You Never Pay Twice” policy. This guarantee is limited to re-performing the original service at no additional labor charge, where applicable, and does not entitle the customer to a refund.

Dispatch Services
Dispatch fees are charged for the evaluation, time, and expertise required to assess system conditions. Once diagnostic services have been performed, such fees are non-refundable, regardless of whether the system is repairable or the customer elects to proceed, or not proceed with recommended repairs.

Parts
All installed parts are non-refundable once installed. If a part has not been installed and is eligible for return to the supplier, the Company may, at its sole discretion, issue a refund equal to the supplier’s wholesale cost of the part, provided the part is unused, undamaged, and in resalable condition. Any shipping, restocking, or handling fees will be deducted where applicable.

Limitation
Nothing in this policy is intended to waive or limit any rights that cannot be waived under the New Jersey Consumer Fraud Act or other applicable law.